Frequently Asked Questions

➵ What can be included in the $5,000 minimum?

We include labor, the arrangements, delivery, set up, breakdown and rentals. Tax and redesign fees are not included in this minimum.

➵ Can we book you if our flower budget is less that $5,000?

If you are booking within 1 month of your date, we may be able to accomodate your event for less than our minimum.

➵ Why do you price everything as a full design concept vs itemizing each arrangement for your custom floral design services?

This is a multi part answer.

We feel really strongly that the flowers should be considered as a full design concept with elements throughout the entire event. When you see a proposal that matches your vision and is in line with your budget, you are less likely to stress about the little things that add up, but in the end really make your event design complete.
Much of the product we use becomes less expensive per stem, the more we order. If we listed itemized prices, we would have to charge more per stem to account for potential increased rates on the product in the final order. This is our way of making the pricing as fair as possible to you.
When we have “extra” product leftover from larger than usual bunches or blossoms, we bring them with to set up and incorporate them into the decor. Because our material and labor costs are already covered, we can go above and beyond and surprise you with a few extra arrangements.

➵ When do you suggest we start working with you?

We don’t take flower bookings any earlier than 1 year from your event. With that being said, it is helpful if you have some important things like rentals figured out prior to reaching out to us, but please aim to start the conversation no later than 2 months prior to your event date.

➵ When is the latest we can book your services?

This of course depends on availability, but we take bookings as late as 1 month prior to your event date.

➵ Why do you charge a $100 design fee?

Each of our custom designs takes time to design and price. We charge the $100 to cover our time before you officially book us. If you decide to book us after we get through the design and pricing process, we credit the $100 towards the deposit.

➵ What is a redesign fee?

A redesign fee is applied if you change your mind on the overall look and/ or arrangements. We charge this to cover the additional time required to re-design and re-price the project.

➵ Do you travel off island?

We do! If you want to book us to work off the island of Oahu, we do have a project minimum of $10,000 +. Travel, accommodation, transportation and per diem will be quoted on a case by case basis and is not included in the minimum.

➵ What happens if a flower we requested is out of season or not available?

We do our best to manage expectations from the beginning of the design process, but in the rare case that we are not able to get a particular item for your event, a product of similar color, shape and value will be used in its place.

Yes, we do offer a variety of vases, candle holders, baskets, draping and table numbers for rent. Please inquire for details.

➵ Do you offer breakdown services?

Yes! Breakdown is priced on a case by case basis.

➵ Are you able to donate the flowers for us after the event?

Yes! We work with a handful of retirement homes that accept flower donations. We just ask that you cover our time to deliver the items. Donation facilitation is priced on a case by case basis.

➵ Can we book you for planning services as well?

YES!!! Feel free to head over to our planning site to read all about our planning + event design services www.loveletterweddings.com